BOOKING POLICY

All reservations must be guaranteed at time of booking with a credit card. A 25% deposit of the total booking (accommodation and helicopter transfers) is charged at the time of booking and full payment must be made at least 30 days prior to guest arrival. Surcharges apply for Mastercard/VISA 1.5% and AMEX 2.26%. Any additional charges incurred during your stay at the lodge will be charged upon checkout.

CANCELLATION POLICY

• Any cancellations made 61+ days prior to check in; no cancellation fees apply.
• Any cancellations made 60 – 31 days prior to arrival; a 25% cancellation fee applies (accommodation and helicopter transfers).
• Any cancellations made within 30 days of check in date; 100% cancellation fee applies (accommodation and helicopter transfers).
• All cancellations must be received in writing. Cancellation fees will be applied from date of written notification being received.
• Should any cancellations be a package, further cancellation charges or administration fees may be applicable for components within the package that Mt Mulligan Lodge is liable for.

GROUP AND EXCLUSIVE USE POLICY

For Exclusive Use or Group bookings, within 14 days of booking, a non-refundable 50% deposit payment is required. The remaining 50% balance is to be paid 61+ days prior to check-in date. Any cancellations made 60 – 0 days prior to exclusive use check-in date; 100% cancellation fee applies. Unused services – no refund can be given for any unused services or early departure All cancellations must be received in writing. Cancellation fees will be applied from date of written notification being received. Within 61 days of arrival, preliminary rooming list, individual body weights (for any helicopter transfers) & special dietary requirements to be issued. 30 days prior to arrival final rooming list to be sent for bespoke touring program to be finalised. Should any cancellations be a package, further cancellation charges or administration fees may be applicable for components within the package that Mt Mulligan Lodge is liable for.

All Visa / MasterCard / AMEX transaction fees are non-refundable in the event of cancellation.

Should you have any further questions, the Morris Escapes Reservations team is available to assist. Please call +61 (0)7 4777 7377 or email [email protected].