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COVID-19 Policy Statement

At Northern Escape Collection, keeping you safe is our utmost priority. We continue to follow the rapidly changing COVID-19 situation and government restrictions and we have developed a policy to give you peace of mind when booking your getaway with us.

Travel Preparations

  • It is highly recommended that you have an up-to-date travel insurance policy with COVID-19 benefits that incudes cover for unforeseen COVID-19-related scenarios.
  • In the interests of other guests, it’s recommended that you complete a self-administered Rapid Antigen Test (RAT) 24 hours prior to arriving at our lodge. Should you test positive of if you are feeling unwell, please advise the Northern Escape Collection reservations team immediately. We strongly recommend not travelling if you are feeling unwell.
  • It’s also helpful to bring a personal supply of Rapid Antigen Test (RATs) on your travels. Should you start feeling unwell whilst at the lodge, please self-administer a test.

Testing Positive whilst Travelling

  • If you test positive to COVID-19 during your time at the lodge, you will need to complete a mandatory 7 isolation period as per Australian Government Regulations.
  • The Northern Escape Collection Reservations team will endeavour to assist you in securing accommodation to isolate in and any other travel arrangements as needed or; you can liaise with your trade partner for further assistance.
  • Current regulations do not require travel companions who are not COVID-19 positive to isolate however we recommend companions continue to test and where possible stay in the accommodation and/or socially distance from other guests to minimise the risk of further exposure.
  • Your travel insurance policy will be needed to cover any trip cancellations, amendments and additional expenses incurred if diagnosed with COVID-19 whilst travelling and where there’s the need to self-isolate. The Northern Escape Collection Reservations team can provide invoices for accommodation, food & beverages to assist with the claim.
  • Please note Northern Escape Collection will not cover the cost of any other non-medical or medical costs associated with COVID-19, however the lodge team can assist with accessing medical assistance should it be needed.

Should you have any further questions, the Northern Escape Collection Reservations team is available to assist. Please call +61 (0)7 4777 7377 or email [email protected].

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